Dear Customer,
Thank you for having selected products crafted by Frozen Music. All our products are made up of selected high-quality natural materials. Irregularities in colour and surface are due to the material’s natural finish and should be regarded as a quality feature while also understanding its natural origin, this is natural and unavoidable.
The products are entirely hand crafted by our craftsmen and the overall quality may be judged keeping this in mind.
for any Questions or further inquiries do contact us at design@frozen-music.com
However, if you are not entirely satisfied with your purchase, simply return the item within 30 days with your receipt. You may exchange your product once within 30 days for a store credit towards the purchase of another product. No refund will be issued. Return your purchased product with your receipt to the store and select your new product. We are unable to exchange your product if your merchandise is found to be dirty, stained, damaged or abused.
Thank you.